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Spa Etiquette

Spa Appointments

Appointments are essential for treatments at The Spa. To avoid dissappointment we recommend advanced reservations to secure your preferred date and time. All apointments can be guaranteed with a valid credit or laser card. 


Swimwear is essential when using The Spa thermal suite facilities. Bathrobe, towels and slippers are provided for the duration of your Spa experience. We respectfully request all guests to help us maintain the peaceful serenity of The Spa by keeping noise to a minimum. Mobile phone must be turned off upon arrival please. 

Special Considerations

Your health abd comfort are important to us. Please let us know if you have an specific concerns, needs or questions. Guests who have skin sensitivites, high blood pressure, heart conditions, allergies, are pregnant or have any other medical complications are advised to consult their doctor before making an appointment at The Spa. Please make staff aware of any of such conditions when making your appointment and once again when you are introduced to your therapist prior to your treatment. 


It is essential that all guests arrive at The Spa reception 15 minutes prior to your treatment. If it is your first visit to The Spa we recommend that you arrive 30 minutes in advance in order to complete our client registration form. This gives you ample time to check and prepare for your treatment without any reduced treatment time.

Late Arrival

As a courtesy to other clients, therapies must finish at their scheduled time so that we can respect our next appointment. Lateness on your part may result in a reduced treatment time at full listed price. 

Cancellation Policy

Groups of 8 or more: 100% cancellation fee applies for cancellations made with 7 days. 

Individuals: Cancellation made within 24 hours incur 100% fee

No calls and no shows will be charged the full amount on their credit or laser or billed to their room. You must speak directly with a spa staff member when cancelling an appointment. 


Please be advised that advanced booking is essential for appointments in The Spa. Please call 091 513200 or email to arrange your visit.

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Pillo Hotel, Headford Point, Headford Road, Galway, Ireland
T: 353 (0)91 513200 F: 353 (0)91 513201  

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